DIRECTV is a cable television service that offers subscribers access to hundreds of channels. It also offers a variety of packages, including sports, entertainment, and Spanish TV channels. AT&T owns DirecTV. It has more than 20 million subscribers in the United States. They also offer satellite radio services and private video services. DirecTV is well-known for its customer service. Its customer support portal is slow and bulky. The company does not offer telephone scheduling or online chat.
A complaint about DirecTV can be filed with the Better Business Bureau. The BBB, a private organization, helps companies solve problems. In addition to providing consumer protection, the BBB also publishes complaint statistics. A company with a good BBB rating tends to respond to customer complaints. However, a company with poor ratings is more likely than not to address the complaint.
FCC has an informal system for consumers to complain. Direct TV complaints can be handled by the FCC. ReportFraud, their website, investigates complaints regarding cybercrime.
Direct TV's major problem is its high price. Prices are usually increased after a year of service. They also lock customers into a promotional package for the first year of service. Cancelling service too early can result in severe penalties. Cancellation fees are as high at $480. You'll have to pay your next bill if the cancellation is made after your billing cycle.
DIRECTV was also referred to the Federal Trade Commission. It filed a complaint in behalf of consumers who had been overcharged. Direct TV was alleged to be the worst cable TV company. The FCC is not the only one involved. Other government agencies are also involved.
The National Advertising Division concurred with all DirecTV complaints. It also agreed that the reruns line was not true to form.
The best way to get involved in this process is to file a complaint on the Internet. This will allow you to be heard by a broader audience. Contact your state's consumer protection office. You should also write a demand note that gives a brief description of the problem. This letter must be accompanied by a statement that you will sue if DIRECTV doesn't pay up. You can also contact FairShake for assistance.
You can file a complaint with your state's consumer protection agency and the FCC. However, arbitration is also possible. Arbitration allows consumers to file a complaint to an impartial arbitrator. You may find the outcome favorable. It is important to remember that arbitration costs will be yours.
While the DirecTV customer service portal may not be the most user-friendly, it's certainly the most efficient. Logging in to your myAT&T account is required to submit a complaint. You will also need to enter your ID and password.