Podium is a software platform that helps small businesses manage their interactions with customers. It offers features such as customer reviews, payment collections, omnichannel communications, and marketing tools.
With just two clicks you can get reviews on Facebook and Google
Podium is a tool that allows customers to leave reviews about your business on Google or other platforms. This can be done in just a few clicks. It can also request reviews on Facebook and other sites in the industry, like Yelp.
Its omnichannel approach allows customers to be connected with your team via email, SMS, and online chat.
The platform can also be used to capture customer feedback. This is an important indicator of customer service. It includes feedback templates and NPS, but you can also write custom questions to help you collect the right data.
Thryv Interaction platform
Podium has another advantage: it offers a central inbox that allows customers to easily track and respond across multiple platforms. Podium also allows you to share conversations between your team members using one inbox. This is great for cross-company communication.
Podium not only has a centralized inbox but also offers other great communication tools such as chatbots and virtual meetings. You can also create messages and replies that you can send to every member of your team.
You can also share content on your social media accounts with Google Posts, a new feature that allows you to create messages that are shown on your business's Google My Business page and Google Maps. This will increase your business' visibility in local searches, which can help you generate more leads.
Easy and Quick Payment Collection with Text-to–Pay
Making payments has never been easier. With the addition of text-to-pay, you can now securely accept payments with a simple two-way SMS link to your customer's mobile device, eliminating the need for phone calls and lengthy turnaround times with mailed invoices.
This means you can spend more time on your core business activities, such as growing and improving the company. It reduces the number of people required to process customer transactions, and also reduces paper tags or postage.
It's Easy For Large Teams to Collaborate with Podium
The centralized inbox allows you to collaborate with your team regarding customer support issues. It makes it easy to keep track and monitor the progress of each task. You can also assign conversations, track their progress and keep track of company performance.
It is also simple to use with an intuitive interface that allows for you to send, receive, and track messages from all your channels. You can also view the leaderboard to see how each employee is performing and monitor their response time.